Privacy Policy
At SkinIM, we’re committed to providing you with the most exceptional care in a compassionate and friendly atmosphere. We will not share your data with anyone outside our business without you express permission, unless we are aware of criminal activity.
Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes & portal enquires that they do so at their own risk. Your details are not passed on to any third parties.
Complaints Policy
Our aim is to address complaints in a professional and timely manner. We take every opportunity to learn from any mistakes & respond to patients' concerns with care and sensitivity.
If a patient raises a complaint in person, we will listen to their concerns & offer to refer them to the Practice Manager. If the Practice Manager is unavailable or not at the clinic, an on duty staff member will take brief details of the complaint & pass them on to the Practice Manager who will contact the patient via email. If a complaint is made in writing, whether by letter or email, it will be directed to the Practice Manager. To send a complaint via letter, please address it to the following address​
SkinIM – Manager
53 Victoria Street
Douglas, Isle of Man, IM1 2LA
In cases where a complaint concerns clinical care or associated charges, it will typically be referred to the doctor involved, unless the patient requests otherwise. We will acknowledge the patient's complaint in writing, typically within three working days, but please be advised SkinIM’s working days are Tuesday, Wednesday & Thursday ONLY. SkinIM also closes on Bank Holidays, for two weeks during the Holiday season (Christmas & New Years), for two weeks in September & several other days throughout the year. If SkinIM is closed, outside of the usual Friday to Monday, an automatic reply will usually be sent acknowledging receipt of the correspondence and it will detail the date at which SkinIM will reopen.
Once received, we aim to investigate the complaint within 12 working days of receipt, providing an explanation of the circumstances that led to the complaint. If we cannot complete the investigation within 12 working days, we will inform the patient of the delay. Once the investigation is completed, we will provide the patient with a full written report. The report will detail how the complaint was considered, the outcome of the investigation for each specific aspect of the complaint, any necessary remedial action, and whether the practice is satisfied with the actions taken or will be taking in response to the complaint.
Comprehensive and accurate records are maintained for every complaint we receive. We expect that any internal resolution efforts have been made before escalating the matter to the General Medical Council (GMC). If the patient is not satisfied with the outcome of our internal complaints procedure, they may escalate the matter to one of the following bodies: General Medical Council (GMC): www.gmc-uk.org 0161 923 6602